Bharat Khadi Sevak Sangha E-commerce Exchange Policy
Thank you for shopping at Bharat Khadi Sevak Sangha. We are dedicated to providing you with high-quality, hand-crafted Khadi products and ensuring your satisfaction. If you are not completely satisfied with your purchase and would like to exchange an item, our exchange policy is designed to be simple and fair.
1. Definitions
- Exchange: The replacement of a purchased item with another item of the same value or greater value. (Note: If exchanged with a lower value product than the original purchase, the excess amount will not be refundable.)
- Original Condition: The state in which the item was received, unused, unwashed, and with all original tags and packaging intact.
- Proof of Purchase: A receipt or document that shows the date and details of the purchase.
2. Eligibility for Exchanges
- Time Frame: You have 7 calendar days from the date of purchase to exchange an item.
- Condition: Items must be in their original condition, meaning they are unused, unwashed, and with all tags and packaging intact.
- Proof of Purchase: A receipt or proof of purchase is required for all exchanges.
3. Non-exchangeable Items
Certain items are exempt from being exchanged, including:
- Gift cards
- Personalized or custom-made items
- Items purchased on sale or with a discount
4. Exchange Process
To initiate an exchange, please follow these steps:
- Contact Us: Email us at bharatkhadi.kol18@gmail.com or call us at 8391961561 to request an exchange authorization. Provide your order number, details of the product, and the reason for the exchange.
- Ship the Item: Once your exchange is authorized, securely pack the item in its original packaging and ship it to:
Bharat Khadi Sevak Sangha
62H, Maharaja Tagore Road
Dhakuria, Kolkata – 700031
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at bharatkhadi.kol18@gmail.com with details of the product and the defect. We will respond quickly to resolve the issue with an exchange.
6. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
- Shipping Errors: If the exchange is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.
7. Exchange Authorization
An exchange authorization is a confirmation from Bharat Khadi Sevak Sangha that you are permitted to exchange your item. This helps us track your exchange and ensures that your new item is processed smoothly.
8. Processing Time
Once your returned item is received and inspected, we will notify you of the approval or rejection of your exchange. If approved, your new item will be shipped to you within 5-10 business days.
9. Contact Information
If you have any questions about our exchange policy, please contact us at:
Bharat Khadi Sevak Sangha Email: bharatkhadi.kol18@gmail.com Phone: 8391961561
Bharat Khadi Sevak Sangha
62H, Maharaja Tagore Road
Dhakuria, Kolkata – 700031
Thank you for shopping with Bharat Khadi Sevak Sangha. Your satisfaction is our priority.
